Yeah, another tool like licensing a game engine or procedurally generated content. It will still require a lot of review and revision, custom work to overcome edge cases, and direction to meet your goals.
Note that they believed it enough to raise the concern to someone higher up and that person took the existence of the complaint personally. That is doing exactly what you said, taking the complaint seriously enough to look into it.
When someone is hired to address discrimination and someone reports that they are still being discriminated against, I would hope that the person hired to address discrimination would assume the report of coninued discrimination is correct.
Assuming the best when that is crealy not the situation is just shoving your head in the sand.
Eh, actors and actresses have been in games foe decades just like they have done voices in animated films for decades. Both cases tend to only attract big names to a few games and this reads like the usual ebb and flow of interest from a limited number of people and gaming companies.
Online sale have reduced distribution costs and unlimited scaling compared to physical media, so successful games are far more lucrative now than they were and unsuccessful games don't have losses from overproduction and returns from stores.
If selling at the current rate wasn't profitable, gaming companies would have stopped making games by now.
I have played several, and the vast majority have been Microtransaction Hell, and many games that are not live service are still consistently updated.
The fact that there are one or two games that do live service without intrusive and annoying microtransactions that are frequently barriers to progression or end up being pay to win doesn't make the description invalid. They are the exceptions that prove the rule.