He has hired a few contractors to help build out features like co-op, (though the first few versions were entirely him on his own). That would eat into profits a bit, but even if he paid each of them $100k for their work there are few enough for it to be a drop in the bucket
You have to put in an actual support ticket. There’s examples of people who wrote something like “The publusher is forcing me to sign up to a 3rd party and I do not consent”