In the case they are actually being honest, they could just be speaking relatively - which still doesn't inspire a lot of confidence in me that Starfield is going to be seamless and smooth at launch, or even a few months past launch.
In the case that they are just clearly lying, it's an intentional strategy: they're counting on the fact that they will gain more money from this than they will lose from people discovering it was a lie after the game launches.
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