Because regardless of what some boilerplate legalese says, they are instead doing online bans. Fixating on a hypothetical when it's the opposite of what's actually happening borders on misinformation.
Scroll back up, this conversation started with the top comment saying it should just be online bans, I said that it is, and then y'all come at me saying it's actually bricks. It's online bans.
I'm surprised they've gotten away with shipping preloaded SD cards for so long. That was a risk waiting to blow up in someone's face, though it obviously isn't fair to be going after some guy rather than the distributors.
I love my Pro 2, best pad I've ever had, but I love it enough that I have no real need to spend $70 on an upgrade. This sounds excellent for anyone who doesn't already have one though.
Not sure I get the point of removing the face buttons though. You shouldn't need to physically rearrange them in order to remap them. I just use the Pro 2's profile switcher button to swap layouts, and I see that button is still present, so I don't see why I would want to do it the hard way.
These things do take time, but not an entire decade. A decade ago, Marvel was still in bed with Capcom, and ArcSys was not yet enough of a household name to be able to negotiate something like this.
I am aware that some corporate infrastructure is hopelessly tangled up in legacy systems. But we are talking about consumer support here, which I know you know is very different.