this reeks like Keanu’s unwashed hair; an exec’s “great idea: what if we put the famous dude in our game, AGAIN?” because we are so thoroughly unconfident in our game’s gameplay that flavor of the month/year/decade will surely make up for it.
The apology seems insincere, as they always do; however, a company bending to consumer feedback in this manner is a good thing (if they actually make meaningful changes).
the problem is that we’ve allowed this to happen. all mobile games function this way, the “rug” can be pulled at any time. all that money you spent on gacha pulls, was it worth it?
the problem goes back innocuously to MMO subscriptions, i think. which had a valid reason for existing, but an MMO can be “rug pulled” at any time as well, thankfully most of the greats have stayed up (wow, ffxi, eq) but ONE DAY they will be gone forever, relegated to private servers only.