Mother 3 is both the funniest, most charming game and also the most emotionally brutal story about loss, grief, and growing up with trauma. Never has a Gameboy advance game made me cry so much
Maybe I was lucky, but I had the same issue where I no longer had access to my old e-mail account and they sorted it out for me within a few hours (after a few e-mails back and forth).
It probably helped that I was able to provide them with a screenshot of the game in my Steam library as well as a list of all the games linked to my Rockstar account with dates of purchase. To find the dates of purchase on Steam I went to “account details” and “view purchase history”.
Thanks - from what I can gather the support member is a roulette spin with each message - hopefully I can use your tips and increase my chances of success
If nothing else you’re putting them on blast with the government, and that contributes to the paper trail for eventual action. In the meantime it might get your complaint resolved. Did you try tweeting at their official account too? Sometimes that can help get things moving.
Thank you! I didn’t think an ombudsman would be at all helpful against a game company, I should reconsider aha. No Twitter account but that’s good advice!
You’re right, this is more of an issue with your purchase not being complete. I think your legal remedies would either be through your card provider (probably too late) or civil action directly to Rockstar.
yeah this is the circle of ownership because the only way to get your account back at this point is social engineering, which is a serious topic about getting accounts hacked which different companies will handle seriously, as it requires a level of “trust me bro” on identity, If possible, id try to look for a CS that will take receipts of the game purchases to help further prove your identity.
Mandatory launchers can fuck right off. I was lucky enough to get Rockstar support to accept my Steam purchases but even then I had to try twice because the first time they pretty much blew me off.
I also had a similar issue with Ubisoft. There it was actually easier to restore my old email than get Ubisoft support to cooperate.
In short, fuck forced launchers and anyone who says "it's just another account". Yeah, it is at the moment but who knows 10 years from now. You'll be locked out of your games because some fuckery happens and support won't do shit.
You know what I meant. If I buy a game on one launcher it shouldn't open another launcher that then launches the game. The other launcher is completely unnecessary but it is mandatory to launch the game, hence mandatory launcher.
Edit: just to make it clear, if I make another account on another store that IMO is fine. I don't have a problem with having steam, gog and itch accounts. But when I buy a game on one storefront/launcher and then I have to make an account on another storefront/launcher to play the game I already bought, that's bullshit. In OPs case he was forced to make an account for a game he bought elsewhere and is now being punished because the company is stupid.
GTA (as in, the first one) was a wonderful gaming experience. GTA 2 changed the game in some interesting ways, yet it remains the black sheep of the series for some reason. 3, 4, and 5 were iconic. Then 4 came out again (oops, the OG 4 is actually just Vice City, it’s not the fourth game but it’s also not DLC, not sure how that works. Interestingly while GTA 4/VC and GTA 4 were in different cities, GTA 5/SA and GTA 5 both took place in San Andreas (and surrounding areas). Anyway, I couldn’t get into the new GTA 4. GTA 5 was better, but I never finished it. Then they paused GTA to do a sequel to their Red Dead games, neither of which really went anywhere (popularity wise) but whatever, RDR2 (sequel to Red Dead Redemption, itself a sequel to Red Dead Revolver) ended up being a massive hit. Wasn’t for me, but I enjoyed what I played (the intro and maybe a couple hours after).
I don’t think GTA VI will be worth $100. I’m not interested in paying more than like $40 for it, tops. But, that’s just me. I know even at $100 it will break records and then everyone will think they can sell their games for $100 each. I don’t like it, but it’s going to happen.
I used to work for a company that Epic Games outsourced their support to. We were based in Athens, Greece. There were other companies receiving the same email pool on Helpdesk Bulgaria or Romania, as well as an Indian office, all supporting US customers via email.
We were paid 3.5eu / hour and our performance was micromanaged by counting how many replies we did per hour.
Hence, we had canned responses that we’d copy/paste to save time and maybe achieve a bonus for that month.
Unfortunately we ended up being shit on on reddit on multiple occasions because some poor guy misunderstood the request and a legitimate request would be promptly denied, even though it shouldn’t be. The level of English comprehension varied wildly among us.
All I’m saying is maybe Rockstar actually has a way to ID your account based on IP addresses, credit card used, date purchased if you have the receipt email, driver’s license etc and you’re just dealing with an underpaid dude in Eastern Europe not quite understanding you.
Usually if you threaten to sue they escalate to tier 2, so you may have more luck that way and tbh I don’t know about Rockstar, that’s how Epic did it back in 2018.
Maybe try explaining it a different way? I dunno but good luck.
Edit: I just saw the rest of the messages in your comment.
I wouldn’t have given you back the account either in their shoes. You just claim things that anyone could claim from their point of view, they have procedures they need to follow.
They can’t try your password, or see it anywhere and would never ask you for it either.
They’re asking simple things that you should have been able to verify. After that they’d likely ask for IP addresses and last 4 digits of card used etc.
They have to do this, or anyone’s account could be hacked by social engineering all too easy.
For all we know, it’s a 50/50 that the customer service guy receives back an email back from that email that supposedly is not accessible saying “WTF I have no idea what you’re talking about, was my account hacked?”
But since you’re that gullible - hey bro, that wallet in your back pocket is mine, I put it there when I washed my jeans. Hand it back now, I paid for it and I’m 100% entitled to it!!
Looking at the conversation, you do sound like a hackerkid™ trying to social engineer itself into someones rockstar account
You should give them the info they ask for
Also, the poor indian dude answering you probably doesn't have access to you crew's name in gtav or anything like that.
Lol, YDI. When asked to provide the identifiable information, you just say “Stop and do the thing I want.” You seriously expect them to just hand over an account to someone who can’t provide basic information about it? You owned yourself, pal.
Public nicknames, passwords and emails that could be fished from public dumps and retried, public crew names… Where’s the private and where is the a lot?
Also you’re not even paying attention. You called someone Aaron well after they’ve left the conversation.
Yeah I wouldn’t have let you in either with that hostility and level of vaguery
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