Posting the email of a Sony manager like that is not just “burning bridges”, this is “air raid on the bridge and the cities nearby”. Probably they just filed for bankruptcy or something like that, because when you tell customers to direct their rage to a specific manager, nobody else would ever want to do something with you
Having trouble giving Sony the benefit of the doubt these days, but this move just seems odd. I imagine destroying unsold merchandise is fairly common when an agreement ends, but merchandise that was sold, but not shipped? From the letter, it seems like their agreement with Sony was suddenly terminated, which usually doesn't happen without cause. If it was just a normal case of the license expiring you would think Gaming Heads would be aware of that in advance. Also, sending disgruntled customers after a Sony employee who may or may not have signed off on the decision doesn't look like a good move. Definitely curious to see if more comes out about this.
Yep arrogant Sony from the PS3 era is 100% back under Jim Ryan’s control. Absolute shame after what Shawn Layden, Andrew House and Shu built up through the PS4 generation.
Edit: Hours after I said this, Jim Ryan has stepped down as CEO…
Reading comments it sounds like there is more to this. GamingHeads sounds pretty shady, not completing orders, bad support, etc. Also this open letter is pretty unprofessional.
I’m not a big Sony fan but this seems like it isn’t necessarily an example where Sony is the asshole!
They're trying to weasel out of paying refunds, as if it makes any difference who told them to do what. They have to issue refunds for merchandise not delivered and then sue Sony for damages.
If it were me I’d just tell them they have the choice between refunding me or me issuing a charge back since they didn’t deliver the product, I know which is preferable to them…
It’s really none of the customers problem why you can’t deliver, unless they are somehow being difficult, you are obligated to make the customer whole on the transaction which is a contract.
If they took care of me I’d happily email Sony and tell them they are being dicks (in a brutal but classy way), but these guys are probably cut off for a reason.
From what I’m reading, it’s Sony cutting ties with a s* company.
In the open letter they also ask to contact Sony to get refunds, which is not at all how it works. And GamingHeads should be the one giving refunds. They then manage with Sony.
From comments I can read on the website and reddit, it seems that statues were taking a very long time to ship (5 years).
Tho destroying ready to ship products isn’t great either.
<span style="color:#323232;">> This is a quote.
</span><span style="color:#323232;">whole paragraph is still a quote with a single '>'
</span><span style="color:#323232;">and even newlines are preserved and long lines are perfectly soft-wrapped, isn't it useful?
</span><span style="color:#323232;">>
</span><span style="color:#323232;">> empty lines should have '>' if they're part of quote
</span><span style="color:#323232;">
</span><span style="color:#323232;">> this is a separate quote, because line above doesn't have '>'
</span>
This is a quote. whole paragraph is still a quote with a single ‘>’ and even newlines are preserved and long lines are perfectly soft-wrapped, isn’t it useful?
empty lines should have ‘>’ if they’re part of quote
this is a separate quote, because line above doesn’t have ‘>’
I know these Chucklehead Executive Officers only exist to enrich the companies they run and by extension, themselves, but they all seem to fail to understand that running a company is not just merge and acquire. Of course that is what capitalism wants, but there is room for there to be more than five Big Names in Gaming, and a MSFT-owned Nintendo would not be what it is today. You don’t become an innovator by buying the innovative companies.
Yes, Nintendo’s hardware has gradually fallen “behind the times” (if you look at raw power, generationally) but guess what? A majority of people are still willing to play Mario, Zelda, and many more quality first-party titles on potatoes as long as the games are fun.
Nintendo has taken risks and made some weird crap over the years, but that is exactly what makes them different from the other two. I don’t think we would have had Nintendo Switch today without the wild consumer success of the Wii and then the massive pendulum swing of the WiiU (which was tethered to the home just like that new PS5 Portal display controller). They came to market with an R&D Wii 1.5 prototype that flopped, but that sent them right back to the drawing board to rethink it, creating the Switch, which effectively merged their console and handheld divisions.
I am not a betting person, but if I was, I would be placing my chips on the card company-turned beloved video game creator that turns 134 this week, and not the American conglomerate that thinks the entire future of gaming is subscriptions and microtransactions on the third place console.
Nintendo does have a lot of issues, but they’re clearly a company that still puts a lot of love into their games and products. I hope they keep on making great games, and maybe they’ll even make better hardware some day. Even if they don’t, not every system has to offer the latest and greatest to be fun and successful. Nintendo proved that time and time again.
How would they plan to do that? Foreign investment in Japanese companies is heavily regulated, much more than it is regulated in the Americas or Europe.
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