If I buy a service, I care about the service, not how the company is doing financially. In fact, I don’t even take the time to look at their finances because who the fuck does that? Are you looking into Netflix each month?
doesn’t say what it should, namely ‘we fucked up and we’re sorry’.
I don’t think they fucked up in the way you mean (from their point of view). Their mistake was not getting away with the change, their “apology” sounds to me like they are going to reword their new policy but ultimately still have it do somewhat the same thing.
IMO they should never had done this in the first place and should now say “we are sorry, our mistake, it won’t happen again”.