That’s not the balance, that’s the gameplay. There are still balance problems like the era of Mercy damage amping.
And while they’ve solved the CC and barriers problem, they’ve made teamfights too swingy. With only 5v5 and a single op tank, teamfights are often basically over after a single death or a single Rez. Especially for the tank. That’s just too much pressure, so nobody wants to tank anymore.
So don’t? You get the new hero like a month or so later then. I haven’t put a dime into ow since I bought it. You don’t need the cosmetics. Let the dumb whales fund the game.
It’s not that bad. It’s basically just your Battle pass score, and your progress on the various goals that contribute to the battlepass score. That plus your kudos from other players thing. Not a crazy amount.
You want a real “point salad” FPS, play Deep Rock Galactic. I’ve got a decent number of hours in that and I still have no idea what 90% of the explosion of post-mission data is.