Lmao gotcha. I mostly played when it first came out. I imagine the reason it was overwhelmingly negative was the review bombing of the “overwatch 2” which is the exact same as overwatch one except they forced everyone to switch to this one where the only difference is the addition of a store. everything that used to be free cosmetic wise is now payable content.
Overwatch makes new players do tutorials on each of the heroes now as well as describing all the abilities at any time in the selection screen. I think if you were to explore it again and play for a while you would learn it all really quickly. The characters aren’t really that complex once you learn what is going on haha. Definitely at first it’s just chaos and dunno why you’re dying