So you are saying that you had a different experience to me and that is exactly my point. Putting aside the fact that i glfind it very unlikely that you got the new hero “with ease” i did not and winning 35 games as support as a solo player is not easy or fun.
Regardless saying you dont need the new hero shows you dont really understand the mechanics of the game. You are supposed to be able to change your character to counter the choices the opposing team have made. If the new character is a good counter and i dont have them then i lose out. Simple as that.