I think that makes sense for items of finite/low quantity like eBay. Then you have to make sure your offer is at least reasonable so it beats other offers. But with an unlimited resource like software you don’t have to worry about that.
I mean, the Chinese players aren’t totally wrong, support from sales IS an important metric. Swen definitely should have worded that better. But is that worth a negative review, IDK. This seems to line up with Chinese culture as a whole though, which is usually polar opposite to the West.
rampant capitalism over workers’ desires lines up with Chinese culture?