Epic’s customer service sucks. Consider my last experience from a prior xmas sale:
had multiple games in the cart with discounts applied, checked out with paypal, but for whatever reason the communication broke and didn’t go through
my cart then got stuck in a limbo where I couldn’t check out with any method to receive the discounts, everything was full price again
opened a customer support ticket to get the problem resolved, then went through 3 days of back and forth, explaining the situation over and over because
each of your replies are handled by whoever the next agent is
who apparently don’t read any history of the ticket, so they provide feedback or advice that already didn’t work
and it can take a full 24 hours or more to get a reply that ignores all previous replies
by the time the error was resolved by a competent person, the sale was over by only a few hours
despite the fact that I only missed the sale window because their reps were incompetent, they refused to make any exceptions to apply the sale prices I had been trying to checkout for 3 days
So, fuck them. I only claim free games from them now.
And I concur with problems other people have mentioned.
If you haven’t already, watch the video review in my first reply. One of the funniest parts is when he gets killed out of nowhere and his reaction is “There’s someone else here! I’m not alone in this world!”