I mean the best thing they could do is to acknowledge that the game could use some optimization and promise to continue working on it. Even if they have no intention of doing so. But that might get them in trouble with Nvidia since they slapped an “Nvidia optimized” badge on it.
The worst thing they could do is say “buy a better PC”.
Cheaper/better value than anything else on the market
excellent customer support
trackpads for games that need them
OLED available
configurable rear buttons
no other handheld competes on power efficiency or battery life
All repair components readily available.
Runner up would be Legion Go. If you want the SteamOS experience you can easily install it on any other handheld (although I would recommend Bazzite or similar instead). Other handhelds will deliver better performance at the expense of battery life.
Imagine being so careful that you leave the FBI completely clueless and then getting caught because you bragged about it online and to your family members…