It’s in a very good state, even with the bug you describe which is very low priority and I haven’t even noticed myself, the majority of people play online.
They have made a game that is objectively better than D4 in some areas, I think that’s pretty good for a small studio and saying they are incompetent and thoughtless just sounds like back seat driving to me.
I recently got Demon’s Souls up and running on my Steam Deck, it ran so well and I got totally absorbed in it playing it once through with the Blueblood sword.
This got me in the mood for more Souls-likes, so I just finished off The Surge 2.
It’s a better game than the first, more interesting combat, but suffers from similar issues to the first in long travel times, sometimes confusing level design and sometimes the combat can be frustrating.
I haven’t played the campaign from either of the last 2 games and barely even bothered with regular multiplayer in MW2, mostly sticking to Warzone and DMZ instead.