Catering, and ignoring. are two completely different words with two completely different meanings. Did you read the article?
Everything they touch on is so incredibly vague that there is no way to make out what the problem actually is.
“fast-paced gameplay (34 per cent)”
34% complained about the gameplay being too fast-paced. What where they playing? No one knows. Could be sitting playing Call of Duty and raging about being 360 no scoped for all we know.
The article is vague on everything. And that’s always on purpose. They’re vague on purpose to maximize outrage. Oh this sounds horrible, look at this, the devs are not catering to disabled players. Should we mention that the kid with 1 hand is upset he can’t play CS:GO competitively? Nah, just call it “lack of customisable control options”