And Valve is perhaps the best PC store since they have continually pushed PC gaming forward, for example:
Valve Index - still one of the best, if not the best, VR headset out there; it made VR a lot more interesting
Steam Controller - didn’t make as big of a spash as they wanted, but it was really innovative and lead to…
Steam Deck - yeah, they weren’t first, but it’s affordable and made a big enough splash to get big studios to care; now we have a lot more options as well for handheld PC gaming
Not to mention their Linux support, awesome customer support, free dev keys, and Steam Link app. What did other stores do?
GOG - DRM-free is great! But that’s about it.
EGS - free games and lower store fee are cool
Xbox Game Pass - pretty good for users, but it’s troubling long term, and it only works on Windows
everything else - can’t think of anything special here
So no, I don’t think Valve is bad in any way. Quite the opposite, they’re the best behaved games store on PC.