Fuck Rockstar. I changed my email accounts a few years ago but forgot to change Rockstar first. This wasn’t a problem. Now, after buying GTA V on Xbox and Steam and sinking a lot of time into it over two accounts, they added some mandatory launcher on Steam that forces you to login to their Social Club. Mandatory launcher...
It is valid for them to make sure accounts cannot be taken over by hostile actors, and it is valid for them to assume that you are able to notify them about email address changes in time.
Tell me, how many years did you have to resolve the situation regarding your email address before it came to this?
Don't give them money because you aren't able to keep your email address updated? Don't give them money because you are not able to provide the information they need to verify you are who you say you are?
I've worked costumer support for many years, and me and my supervisors would have rejected your request too. Since you can't provide what they want (not even a definite nickname wtf), you probably can't prove the purchase either.
Don't flame some poor support guy or a company, kick yourself in the ass for letting it slide for so long that you cant even remember the original nickname anymore and chalk it up as a learning experience - we've all been there.
But this whole situation started with him ignoring that he didn't have access to the mail address connected to his account, and i bet that this has been this way for years, not a few days. And he couldn't even spit out one definite answer for the original nickname used when creating the account (which tells me it definitely has been years). They didn't ask for the wrong things, OP couldn't answer them.
This doesn't happen to me because i made the mistake of not taking stuff like account creation seriously 20 years ago and i learnt my lesson, OP will have learnt his now. Since you seem to share the notion that it's not important if you lose access to an account which active software is bound to, WITH NO OTHER REAL WAY TO PROVE THAT YOU OWN THAT SPECIFIC LICENSE (you can't even be sure from Rockstar's side that the Steam account hasn't been hacked and now the criminal wants to get the GTA credentials, and Rockstar does not have an ID stored to compare OP's to), you will probably learn it too sooner or later.
That the support asked him for the original username (that's something they HAVE stored and is bound to the owner, because it was defined at account creation) to confirm his ownership (on a pretty weak basis i might add), is the way Rockstar wants to remedy those situations unbureaucratically. But OP can't give them an straight answer because he has ignored the situation for so long that he can't remember that info anymore.
The legal office of any Corp worth their salt forbids the (outsourced, but where it's inhouse the rule is the same tbh) support to login into user accounts, because that's one way to be in real trouble if your support takes over user accounts and pulls shady shit with them.
The Crew name is public information, so it's of no use to them, and sending your password in cleartext per email is either a sign of being mentally unwell or you don't care because you got it from a hack somewhere. If I were the support here, i would suspect someone other than the owner of the account wants to take over the account (no definite answer to my questions and infobombing are social engineering tactics), and go into high alert mode, which happened here.
I don't defend 3rd-Party launchers, those are unneeded trash. But as a veteran support, I have to defend them - they are not responsible for picking up OPs slack that hasn't been cleaned up for years.
But they are also required to make sure noone else gets access to the account, and so it's OPs job to prove ownership of the account - which he can't, or else the situation would have been resolved after Rockstar supports questions.
I simply repeat: it is OPs job to keep their accounts in order and contact information updated. The license is bound to an email account. Keep your info updated for stuff you actively use, or run into trouble. There's nothing else to say in this matter.
If it comes to keeping contact information in order, that is something that only consumers can do; it would be pretty creepy if Corpos knew my new email address without telling them.
It has nothing to do with what i think about 3rd party launchers. Those are 2 different things, no need to get personal.
Stardew Valley will be getting another update after all (www.eurogamer.net) angielski
The final final update v4 (for real this time)
(Rant) Don't buy Rockstar games. angielski
Fuck Rockstar. I changed my email accounts a few years ago but forgot to change Rockstar first. This wasn’t a problem. Now, after buying GTA V on Xbox and Steam and sinking a lot of time into it over two accounts, they added some mandatory launcher on Steam that forces you to login to their Social Club. Mandatory launcher...