Addressing it at all was a mistake. Because realistically they can only answer in one of two ways
“We hear you, but we’re gonna do nothing”
“We hear you, but we can’t do nothing”
Here they chose the latter, which means people will assume incompetence on their part. Like, look at that “turn back the clock” bit. Why can’t they? Why should the audience read that in any other way than “Oh, I guess, this Blizzard isn’t as ambitious or competent as the Blizzard of a couple years ago which would have delivered on it”.
They need some PR training. I seriously think one among whoever wrote, edited or greenlit this should have stopped and pondered what the goal of the text is.