Seems like repairs would increase the usable life of the console, thus allowing the user to buy more games for it, letting the manufacturer get over more money out of that purchase.
What’s the alternative, they fix it for free in a recall instead of selling parts? Someone buys a new console which is another loss for them with limited chance to make it up? The person gets upset and buys the competition’s console?
My current management has no idea as well and it has made it impossible to get anything done. We have 3 status meetings per day, with 3 different audiences, led my 3 different people, for 1 project. And we have multiple projects going on being managed like that. We have more managers and PMs than developers working on stuff. They have left 0 time to do any real deep work. If they’d leave everyone alone for even a couple days per week productivity would soar.