IIRC failing the speech check is the “normal” outcome. If you convince him he gives you info you would have come across later, allowing you to bypass the next main story quest.
Sure, the technology is available and it works well (mostly). But people are not machines, and in my experience quite a lot of them are not as comfortable communicating through chat and webcams as they are in person. Older people in particular don’t really get that they can be used for quick, informal conversations, and only use them for preplanned meetings.
Spot on. I dont give a single fuck about shovelware, but I absolutely care about OW and how Blizzard managed to turn me off a game I was pretty much addicted to.